Terms & Conditions
The legal agreements between you and us.
Last updated: 31 August 2020
The contract between us
Your right of cancellation
Availability of goods you order
If IBH has insufficient stock to deliver the goods ordered by you, or cannot obtain the stock from our suppliers, we will notify you as soon as possible and any sum debited by IBH from your payment method will be credited to your account and IBH will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. IBH will not be obliged to offer any additional compensation or to supply the goods in this situation.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours. Please note that the price the goods are offered for are as displayed in your online basket, but that is subject to the rest of these terms.
Delivery of goods to you
IBH will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give IBH at the time you make your order. Delivery will be made as soon as possible after your order is accepted. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.
Value Added Tax (VAT)
All prices displayed on IBH website are inclusive of local Tax (or applicable local sales tax, VAT and similar taxes). Your final price may be different depending upon the tax that applies to your delivery location. Where IBH apply a different tax rate based on the destination of the goods, this will be declared in the checkout.
When ordering goods from IBH for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from IBH, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
This is as follows:
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
BH shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If any part of these conditions is unenforceable (including any provision in which IBH excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
IBH operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department at the following address: Customer Service Manager, IBH, 77 Dematogoda Road, Colombo 00900, Sri Lanka.
The contract between us shall be governed by and interpreted in accordance with laws of the Democratic Socialist Republic of Sri Lanka . If you would like to bring a matter to our attention, please email us at firstname.lastname@example.org.
These terms and conditions, together with the current IBH website prices, delivery details and IBH contact details, set out the whole of our agreement relating to the supply of the goods to you by IBH. These terms and conditions cannot be varied except in writing signed by a director of IBH (Darul Iman Trust). In particular nothing said by any sales person on behalf of IBH should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by IBH. IBH shall have no liability for any such representation being untrue or misleading, save that nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. IBH shall not be responsible for any detrimental reliance you place on this website or its contents.
IBH is providing this site and its contents (including any downloadable data or software) on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, IBH makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of IBH howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither IBH nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of IBH.
All design, text, graphics and the selection or arrangement thereof are the copyright of IBH, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with IBH, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of IBH is strictly prohibited.
IBH logo is a trademarks belonging to Darul Iman Trust. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by IBH in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.
In these terms and conditions:-
- ‘IBH’ means Islamic Book House, 77 Dematogoda Road, Colombo 00900, Sri Lanka and any connected organisation that actually supplies goods ordered by you and any successor to its business;
- ‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;
- ‘us’ means IBH and you together; and
- ‘you’ and ‘your’ means the person ordering goods under these terms and conditions.