Frequently Asked Questions

you may find the answer for yourself

Stock & Order

How do I place an order from IBH – Reader’s Paradise?

By Web –

Email –

Fb –

Instagram –

Hotline – 0112684851

WhatsApp – 0773171725 or 0755447122

for more updates join our WhatsApp group –

📩 First send a WhatsApp message to 773171725 to check the availability of the book.

📸 Payment COD or Bank transfer (should be done and send a clear picture or a screenshot of the slip.)

📩 Send your Name, Address, and valid two phone numbers.

📸 Next you will receive the picture of your goods and the tracking number.

📦 Prompt Delivery

After receiving your things kindly please send a picture with feedback.

How can I check the product before purchase?

The product pages provide all the information needed for the product you're looking at, including the price, the number of copies we currently have in stock and a summary of the book that might help you decide.

If something catches your eye but you would like to save it for later, there's also an option to add the item to your Wishlist. Just click on the little heart next to the cart button!

If you need more details about that product kindly WhatsApp to 773171725

How can I contact you to inquire about my online order?

  • Please e-mail with questions about your order.
  • Contact our Hot-Line 0112684851
  • WhatsApp to 773171725 or 0755447122

Can I have my order put on hold for me to pick up?

Yes. If you've placed your order with the Bookstore by email we will process it during our regular business orders and email or WhatsApp you to confirm when it is ready for pick up.  The online store also has an option for pick up orders that you can choose instead of shipping.

What if I can't find what I'm looking for?

The best way to locate a product in the online bookstore is to use the Product Search functions located in the top navigation area of the bookstore. If you need further help, call us 0112684851

What is an ISBN?

Every published book is given both a 10-digit and a 13-digit ISBN which are unique to that exact edition of the text. The ISBN can be found on the back cover of the text or inside the book on the page containing copyright information. For books that come shrink-wrapped with additional content, the ISBN on the shrink-wrap will be different that the ISBN on the textbook.

Shipping & Delivery

My order being delivered with?

  • By Post
  • VPP
  • Courier
    • Lastmile Courier Service 774586357
    • Wings Lanka Express 777704488
    • If you wish any other courier service, we can send with them but customer has to pay courier fee at the time of delivery.

What are your delivery costs?

We have a free delivery option for most of our Colombo city limits customers for purchasing above Rs. 2,500.00. There is a standard charge for all other post and courier shipping.

Do you offer faster delivery?

  • For an additional fee we offer express delivery and a tracked delivery service, though only to specific destinations. These options will be offered to you during the checkout process. If no further options are available, only the free delivery option will be shown.

    Express delivery will offer faster delivery times once your order has been processed – and in many cases will come with faster picking and packing.

Can I change my delivery address?

You can change your address at any time during the Checkout Process. However, because we process requests very quickly once your order's been placed, it may no longer be possible to change the delivery address. If you have made a mistake with your order, please get in touch with us as soon as possible and we will try and resolve any issues. Our friendly customer care assistant will also be able to fast-track this message to our team for you.

Where is my order?

We cannot provide full tracking for all of our orders. However, we do update the status of your order according to which stage it is at in our fulfilment process. Our friendly customer care assistant will also be able to find your order.


Registered Customers

If you have set up an Account the current status of your order is displayed in your Account Dashboard. You can find this by logging in through the 'My Account' area on the website.

Guest Customers

If you have placed an order as a Guest the Account Dashboard facility is not available. We will also keep you up-to-date by email at every stage of the dispatch process.

Why do I need to register on the site before I can place an order?

Establishing an online account with IBH – Reader’s Paradise assures you that your purchasing information is secure, confidential and accessible to you.  Once you establish an account, you will only need to sign-in to place an order in the future, check on the status of your current order, view past purchases or update your profile information.

Payments, Cancellations & Returns

What payment methods are available?

We accept online payments by and by all major credit and debit cards (excluding American Express). Provided you have a compatible device or browser we are also able to take payment using Bank Transfer or Bank Deposit.


Our Bank Account Details

Make your payment directly into our bank account given below. Please use your Order ID as the payment reference.

Please send us of your payment slip. You can upload it [here]. Your order will not be shipped until the funds have cleared in our account.

Bank: Bank of Ceylon
Branch: Maradana (041)
Account Name: Darul Iman Trust
Account Number: 6954490
Sri Lanka Inter-bank Payment System (SIPS) code (4 digit bank code, 3 digit branch code): 7010 041

I received a promotional offer and I want to place my order online. Can I?

Yes, you can. During the checkout process, you will see an Enter Promotion Code button (individual accounts). Simply enter your promotional code(s) in the field(s) provided and the right offer(s) will be applied.

Can I cancel my order?

We can only cancel an order if it hasn't yet been processed by our picking and packing department. Usually, products are processed within a matter of hours, so this limits our ability to cancel an order before this time. If you have made a mistake with your order, please get in touch as soon as possible and we will try and resolve any issues. Our friendly help customer care assistant will also be able to fast-track this message to our team for you.

What is your refund policy?

We are happy to refund a product if it is defective, within 7 days of purchase or upon the return of your product with the Invoice. If you return a product to us and request a refund due to an error on our part we will be happy to pay for the cost to return it to us.

Please note, if you are requesting a refund based on an issue with condition, we kindly ask you to provide a photo in order for us to best advise a suitable resolution. Here you can find a copy of our full Condition Guidelines.